OrzaMeOrzaMe

United Kingdom

Date of last revision: October 2025

Legal terms of sale for companies and professionals

Parties

On one hand, SOND3 DISEÑO & DESARROLLO S.L. (hereinafter, “ORZAME” or “THE PROVIDER”), holder of NIF: B27346063 and with address Lugar Oroxe 12, Bazar, Castro de Rei, 27258 (Lugo) represented by Mr. Diego Vilariño Penelo.

De otra parte, EL CLIENTE, cuyos datos deberá incorporar en el formulario de compra de la web https://app.orzame.com para formalizar el pedido (en adelante, EL CLIENTE).

THE CLIENT knows, understands and freely accepts these LEGAL TERMS OF SALE FOR COMPANIES AND PROFESSIONALS for contracting a license to use the ORZAME software. Both parties formalize this contract based on the following.

Clauses

First. Object of the contract

By this contract, the client hires SOND3 DISEÑO & DESARROLLO S.L. to provide the services consisting of making available a usage license for the application called “ORZAME” in SaaS (Software as a Service) format.

ORZAME grants the client the non-exclusive, non-transferable right to use the Service and carry out their purposes related to the clauses of this contract.

All rights that are not explicitly granted will be reserved by ORZAME.

Second. Service characteristics

The software, provided by ORZAME in SaaS modality, has the following functional characteristics:

En cualquier caso, las características particulares de cada nivel de suscripción y de las funcionalidades adicionales se encuentran detalladas en la ficha de planes y precios disponible en: https://www.orzame.com/es/tarifas-planes-y-precios.

Third. Price

El CLIENTE abonará la cantidad indicada en el resumen del pedido y conforme a la información previamente suministrada en https://www.orzame.com/es/tarifas-planes-y-precios; siempre que realicen la compra desde orzame.com.

THE CLIENT accepts that ORZAME's billing and collection be subrogated and managed by the distributor Paddle. Paddle handles payment collection, invoice issuance and tax management, while ORZAME remains responsible for the service.

The listed price corresponds to an annual or monthly fee for a license to use the SaaS software covered by this contract, according to the selected plan. The payment shall be made through the available methods specified in the subscription form (which may include, among others, credit or debit card, or “PayPal”).

Invoices will be issued for the contracted services on a monthly basis, issuing the invoice within the first 5 days of each monthly cycle, in the case of monthly contracting, and within the first 5 days of each annual cycle, in the case of annual contracting.

In case of non-payment of any fee issued by ORZAME (or by the subrogated entity “Paddle”) charged to the client, ORZAME is empowered to suspend the contracted service, without the need for any prior communication, until the client pays the outstanding amounts. Therefore, during the time that the non-payment situation lasts, ORZAME will not be obligated to provide the contracted service.

In case THE CLIENT reaches the limit of any of the elements included in the contracted subscription level (users, invoices, contacts, synchronized banks, or others), they will not be able to add additional elements unless they proceed to increase their subscription level or acquire additional functionalities through their client panel. The contracting of such increase will be considered perfectly completed when THE CLIENT confirms the expansion in their client panel, being subject to the permanence and billing conditions corresponding to the new subscription level. From that moment, the corresponding amount will be charged to the payment method registered in THE CLIENT's account in the next billing cycle.

ORZAME may update the tariffs applicable to licenses, subscriptions, modules or services associated with the software, either at each contractual renewal or at any time during the term of the contract, when there are significant variations in operating costs, technological infrastructure, maintenance or associated services. All updates will be notified to THE CLIENT in writing or by electronic means with a minimum advance notice of 10 days, being applicable only to periods after the notification, without affecting payments already made or previously billed periods. THE CLIENT who does not accept the update may terminate the contract by notifying in writing within the indicated period, without generating additional liability for any of the Parties.

Fourth. Service duration

This contract will have a monthly or annual duration, according to the subscription modality chosen by THE CLIENT in the purchase form, which will begin to count from the date of acceptance of this contract.

If THE CLIENT does not express from the app their intention not to renew this contract through the corresponding cancellation option, it will be automatically renewed once the initially agreed duration expires.

Fifth. Service Level Agreement (SLA)

ORZAME has the material and human resources necessary to fulfill the obligations assumed through this contract, however, it cannot guarantee that the availability of the service covered by this contract is continuous and uninterrupted, due to circumstances originating from Internet network problems, computer device failures and other unforeseeable circumstances. Nevertheless, ORZAME commits to maintaining a minimum monthly availability of 99.5%, except for force majeure causes.

THE CLIENT accepts to bear these circumstances within reasonable limits, therefore expressly waives claiming from ORZAME any contractual or non-contractual liability for possible failures, errors and use of the contracted service.

In case THE CLIENT detects the existence of any breakdown or malfunction of the Services, they will communicate it to ORZAME through a phone call or by sending an email.

Once the notification is received and verified by ORZAME staff that the breakdown or malfunction reported by THE CLIENT originates from the work performed by ORZAME in the execution of this contract, ORZAME will initiate the necessary work to solve the detected breakdown or malfunction in the shortest possible time period.

Sixth. Support

ORZAME commits to provide the contracted services in accordance with this contract. For better service fulfillment, ORZAME may modify the characteristics of the Application in order to adapt it to technical or regulatory changes, incorporate new functionalities, correct errors or improve performance, even when this involves a modification in the operation of the Application.

ORZAME commits, with the limits established below, to maintain the proper functioning of the Application during the term of the contract.

THE CLIENT may notify questions or queries arising as a consequence of accessing the contracted service through the customer service via email: THE CLIENT may send an email to the address: info@orzame.com

ORZAME will provide answers to the queries raised within a maximum period of 7 days. For the purposes of this calculation, Saturdays, Sundays and holidays will not be taken into account.

In no case does the Application Support and Maintenance Service include the following services:

ORZAME performs transparently and without any intervention from THE CLIENT, a backup service for the data hosted in the Application. To recover this data, THE CLIENT must contact ORZAME.

In any case, support does not include any aspect related to billing or tax regulations, only what is related to the use of the app.

Seventh. Service suspension or interruption

ORZAME reserves the right to temporarily interrupt the provision of the service or suspend it for imperative needs of improvement, repair or replacement of the technical means used for the provision of the service.

ORZAME may suspend temporarily or permanently the use of the contracted services in case THE CLIENT or their clients violate any of the provisions contained in this agreement, and, very especially, when the contracting person is committing any type of illegal activity, does not pay the agreed fees and/or when THE CLIENT is using the service violating the provisions of the service conditions.

ORZAME, before temporarily or permanently suspending the service, will notify THE CLIENT of this circumstance, explaining the reasons for this decision. ORZAME reserves the right to permanently suspend the service provided and terminate the contract in case any of the causes that originated the decision to agree to the suspension have not been remedied within a period of ten calendar days (10) from the notification of the decision adopted.

ORZAME does not assume responsibility for service deficiency or interruption, nor data loss or any other, that could occur as a consequence of service interruption or suspension for causes attributable to THE CLIENT such as non-payment of fees. These actions or their consequences will not give rise, in any case, to the return of any amount, or compensation to THE CLIENT or third parties. The interruption, suspension or termination of the contract will not exempt THE CLIENT from their payment obligations established in the contractual conditions of the service.

Eighth. Force majeure

ORZAME will not be responsible to THE CLIENT for damages and injuries caused or losses resulting from delay or impossibility of fulfilling its legal or contractual obligations, in the event that any unforeseen circumstance occurs or that, being foreseen, was inevitable as it was beyond its control. Regarding the use of the service, ORZAME does not guarantee:

ORZAME will not be responsible for damages arising from such incidents.

Ninth. Intellectual and industrial property

ORZAME holds the trademark and all intellectual property rights, permits and necessary licenses (own, assigned by third parties or free use) for the sale, rental, commercialization and/or use of software that make up the contracted product.

THE CLIENT, under these conditions, does not acquire any right or license over the contracted product, except for the own use rights and necessary licenses that configure the contracted package and only for its limited use for the duration of the service.

THE CLIENT may not engage in any type of behavior and use of the services that involve or allow: removing or modifying any trademark or notice of ORZAME's property rights or its licensors; transferring the use of the contracted services to a third party; modifying, creating derivative works from, disassembling, decompiling, reverse engineering the contracted services; licensing, selling, renting, transferring or any other form of exploitation.

Tenth. Confidentiality

All information that THE PARTIES transmit to each other during the execution of this contract is confidential. THE PARTIES commit to keeping such information as such, adopting all necessary appropriate measures to ensure that only authorized persons will have access to such information to develop the contracted activity. Confidential information, including the content of this contract, may not be revealed to outside third parties either during the term of this contract or upon its termination without the express authorization of both parties.

The following information is excepted:

Eleventh. Personal data protection

The parties commit to comply with all legal obligations regarding the protection of personal data provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data, as well as in the development norms and those in force at any time.

Twelfth. Exclusion of consumer regulations

Both parties expressly state that they act within the framework of their business or professional activity, and that this contract is concluded between professionals or businessmen. Consequently, they agree that the regulations relating to the protection of consumers and users shall not apply, in particular Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Thirteenth. Contract termination

This contract may be terminated for the following reasons:

In any case, the party that intends to terminate the contract alleging non-compliance by the counterpart, must require them to fulfill the obligation in a reliable manner, granting them a period of 10 days to remedy said non-compliance. After said period has elapsed without the non-compliance having been remedied, the injured party may exercise the aforementioned faculty.

In the event that the breaches are impossible to remedy within a period of 10 days, the injured party may directly exercise the termination faculty without the need to send the aforementioned requirement beforehand.

Contract Termination will imply blocking access to the application indefinitely, only allowing THE CLIENT access to make a copy of their data for possible portability, during a period of ten days from the date of termination or cancellation of the contract.

Once ten days have elapsed, ORZAME will proceed to completely delete THE CLIENT's data, and will delete existing copies.

Fourteenth. Exclusion of liability for third-party software

ORZAME shall only be responsible for the proper functioning of the software service specified in Clause One (“Purpose”) of this contract. The Client acknowledges and agrees that any other program, software, plugin, operating system, third-party tool, or technological infrastructure external to the contracted service is entirely outside the scope of the Provider’s responsibility.

Consequently, the Provider will not assume any obligation or liability, direct or indirect, for failures, incompatibilities, data loss, interruptions, damages or harm that may arise from the use, integration or interaction of the service with applications, platforms, environments or software other than that specified in this contract.

Fifteenth. Conservation of billing information after service termination

Invoices generated through these services will be retained during the period in which the contractual relationship between the parties exists, however, after the termination of this contract, for any reason, the Client will have a period of one (1) calendar month from the effective date of service termination to access, consult and download their invoices and other billing-related documents generated during the term of the contract.

After said period has elapsed, the Provider will not be obligated to retain such information nor to facilitate its recovery, being the exclusive responsibility of the Client the custody, conservation and compliance with any legal obligation in relation to such documentation, including, without limitation, compliance with legal periods for tax or accounting retention.

The Client acknowledges and agrees that, once the indicated period has ended, the Provider may proceed to delete billing data in accordance with its data retention policy and applicable data protection regulations.

Accounts designated as “free” will be deleted after a period of 6 months of inactivity.

When the Client cancels their paid account, it will be reclassified as a “free” account, and billing data will be retained for 6 months from the date of cancellation. Once this period expires, the account will be deleted if the CLIENT does not reactivate the paid plan.

Sixteenth. Right of cancellation and refund policy

You have the right to cancel the subscription within 14 days without having to justify the reason. The cancellation period will expire 14 days from the day following the completion of the transaction. To comply with the cancellation period, it is sufficient that you send us your communication regarding the exercise of this right before the 14-day period ends.

To ensure immediate processing, we ask that you contact us through the email app@orzame.com. Your right of cancellation only applies after the initial subscription and not with each automatic renewal. You also have the right to communicate your cancellation to us through any other clear and unequivocal statement through our available communication channels.

We will carry out the refund without undue delay, and no later than 14 days after the date we are informed of your decision to cancel this Contract, using the same payment method you used for the initial transaction and you will not be charged any commission as a result of the refund.

Refunds are granted at the sole discretion of OrzaMe and are evaluated case by case, and may be denied. OrzaMe will reject a refund request if it finds evidence of fraud, abuse of the refund system or other manipulative conduct that allows claiming the refund.

Seventeenth. Legal regime and competent jurisdiction

This contract is governed by Spanish legal system.

In case any of the clauses of the contractual conditions are considered null by a court or tribunal, the validity of the other contractual conditions shall subsist.

In case of conflict, the parties, renouncing any other jurisdiction that could be applicable, shall submit to the competence of the Judges and Courts of Lugo.

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